Frequently Asked Questions


Do I have to pay to set up an account?

No. Account set up is free.

What do the ratings mean?

All of our stock is rated from 1 star to 5 stars. Click here to find out more.

I don't understand how it works?

An example... You bought your son/daughter some £30 football boots a couple of weeks ago. He/She has now grown out of them having hardly worn them. Rather than sell them on ebay or give them to charity, etc, you look for a pair on this site. If you find a pair you like. Reserve them with a payment from £5, send us your Son's/Daughter's outgrown pair. As soon as we receive them. We send you the pair you reserved, saving you having to buy another £30 brand new pair. We then add the pair you sent us to our stock for someone else to reseve.

What is the exchange fee for?

The fee covers postage of your reserved item to your home. The pair(s) you send us are at your cost and is not covered in this fee.

What if I live local?

If you don't want to Xchange via post please contact us to arrange an apointment and we'll do the Xchange face to face (no postal fees for you to pay)

Can I exchange boots for trainers?

Any item in our xchange stock can be exchanged for boots or trainers.

Can I donate pairs I do not want?

By all means send us your pairs to add to our stock.

Can I reserve more than one pair?

Yes you can as long as you pay for each reservation.

Can I exchange 2 pairs for 1 pair?

You can send us as many pairs as you like. You will only receive the pair you reserved.

Can I exchange more than once?

As long as you have something to Xchange and there is something on the site, you can Xchange as many times as you like. from £5 each time.

I would really like a pair from your site but I don't have anything to Xchange

Primarily this is an exchange site, but we do have a for sale section for new and used items, please see our for sale section.


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